Frequent Asked Questions (FAQs)

Can I install Phare myself?

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Yes! Phare is designed to plug-and-play in place of any hardwired smoke alarm. That said, every home is different, and some installations may be more involved than others. If you’re unsure, it’s always best to consult a professional to ensure that Phare is installed correctly. If you have questions, don’t hesitate to email our team at support@pharelabs.com. We’d love to help you.

What does Phare measure?

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Phare measures multi-channel optical obscuration (that’s geek speak for “smokiness”), carbon monoxide levels, air quality, temperature, humidity, pressure, noise levels, ambient light levels, and movement. Each of these measurements is an input to our proprietary SafetyNet algorithms that help keep your home safe.

What standards does Phare comply with?

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Phare is compliant with major standards IEC 62368, FCC CFR 47 Part 15, UL217, and EN14604, among others.

Can Phare support Alexa? (Also, is it listening to me?)

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No. Phare doesn’t have the sensors or the computing power to capture words. It is like a measuring tape in this regard: it can measure the “size” of the noise, but it can’t tell what it’s made of. As a result, it can’t support Alexa and can’t listen to conversations.

How do I manage my subscription?

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You can manage your subscription directly through the app. You’re also welcome to email our team at support@pharelabs.com and we’ll take care of you.

What is your return policy?

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We offer free returns and exchanges on items in their original packaging for all orders in the US and UK. To be eligible for a return, your item must be in the same condition that you received it and returned in its original packaging. To start a return, contact our team at support@pharelabs.com

Where do you ship to?

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We ship to the US, UK, and mainland Europe.

Can I purchase Phare from outside the US, UK, and Europe?

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Please email our team at support@pharelabs.com. We may not be able to ship to your location yet, but we’re happy to look into it for you.

How does Phare's warranty work?

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As long as your Phare Protect subscription is active, you’re covered. If anything goes wrong with Phare, email our team at support@pharelabs.com and we’ll take care of you.

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Can I provide feedback?

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We’d love that! You can use the feedback button in the Phare Protect app, or you can email support@pharelabs.com with “Feedback” in the subject line.

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How can I contact support? I have a question that isn't in the FAQ.

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Email our team at support@pharelabs.com anytime. We’d be delighted to hear from you.

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