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Terms of Service.

Phare Labs Limited
Company Number 13515798
71-75 Shelton Street, London, England WC2H9JQ, United Kingdom
Last Updated: 28 February 2024


Welcome to the official website (“Site”)of Phare Labs Limited (“Phare Labs”). Phare Labs provides home security solutions to landlords through our hardware (“Phare”), software application (“Phare Protect”), website and other software and services (collectively, the “Services”).

Acceptance of Terms

By accessing the Site or using Phare Labs’ Services, you agree to be bound by these Terms of Service (“Terms”). Please review these Terms carefully before proceeding. Your use of the Site and Services indicates your acceptance of these Terms. If you do not agree with any part of the Terms, please refrain from using the Site or the Services.In these Terms, “you,” “your,” and “yours” refer to the user, while “Phare Labs,” “we,” “us,” and “our” refer to Phare Labs.  These Terms establish a legally binding agreement between you and us, collectively referred to as the “Parties” and individually as a “Party”.

01 / Updates to the Terms

We may update these Terms periodically at our sole discretion. When we make changes, we will indicate the “Last Updated” date above and publish the new Terms. If there are material changes, we will provide appropriate notice in compliance with legal requirements. Your continued use of the Site or Services after the effective date of any changes indicates your acceptance of the modified Terms.

02 / Appropriate Site Usage and Account Registration

To use our Site or Services, you must be at least 18 years old and have the necessary rights, power, and authority to agree to these Terms and fulfil your obligations. If you are accepting these Terms on behalf of an entity or agency, you represent and warrant that you have the authority to bind that entity or agency. In such cases, “you” and “your” will refer to both you and the entity or agency. Specific features of the Site or Services may require you to complete an order form (“Order Form”) provided by us, detailing the agreed terms for accessing the Services. If any term in an Order Form conflicts with these Terms, the Order Form shall prevail.
Certain parts of the Site or Services may require account registration. You must provide accurate and complete information during registration and are responsible for maintaining the confidentiality of your account. Notify us immediately of any unauthorized use or security breach. You may not use anyone else’s account, impersonate others, create multiple and/or unauthorized accounts, or provide false information.

03 / Subscription and Other Payments

Some Services require payment of fees, either through subscriptions or on an ad hoc basis (“Service Fees”). By using the Services that require Service Fees, you agree to pay the specified fees in a timely manner. By providing payment information, you represent and warrant that you are authorized to use the payment method and allow us to charge your payment method for the total amount, including applicable taxes and charges.
We reserve the right to modify Service Fees, effective upon the next renewal term or as stated in the relevant Order Form. If you purchase a subscription, we will communicate any Service provision changes in advance and explain how to accept them. Your continued use after the price change takes effect indicates your acceptance. If you disagree, you can cancel your subscription before the change comes into effect.

04 / Subscriptions

When you purchase a subscription, you acknowledge and agree that (a) we (or a third-party payments provider such as Stripe or PayPal) is authorized to charge you according to the specified schedule, and (b) your subscription remains valid for the duration stated in the Order Form, unless ended earlier as described in these Terms. You may cancel your subscription at any time by contacting us at Pre-paid subscription fees are non-refundable unless by prior written agreement.

05 / Consent to Recording

We employ AI techniques to improve the Services and we record data processed and collected by the Services. In addition, you agree to provide reasonable access to us to home security outcomes related to your use of the Services to accurately determine usage metrics and any fees due under these Terms and any Order Form. By using the Services, you represent and agree that:
1. You consent to the recording of data processed and collected by the Services in connection with your use of the Services;
2. You will use the Services in compliance with all applicable local, national, and other laws, rules, and regulations;
3. You are solely responsible for compliance with relevant recording laws and regulations and have obtained any necessary consents required to record any person present during any recording; and
4. We may limit or suspend your access to the Services if it presents privacy or information risks.

06 / Changes to the Site or Services

We reserve the right to modify or discontinue, temporarily or permanently, all or part of the Site or Services without notice. However, if you have paid for the Services, any modifications will not materially reduce the Services’ performance or capabilities. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Site or Services.

07 / Our Communications with You

By using the Site or Services, you agree that we may send electronic mail for various purposes, including marketing communications. You have the option to opt out of marketing communications.
We may communicate with you through email, phone calls, text messages, and through other mediums for account-related notifications, issue resolution, surveys, or as necessary to service your account.
You also understand that we may route phone and text communications through a third-party service provider such as Meta, and that such communications are to their terms of service, including the possible right to record conversations you have with us or our agents.

08 / Licenses

We grant you a limited, non-exclusive, non-transferable license to access and use the Site, Services, and Site Content for internal business purposes during the term specified. You may allow authorized users to access and use the Site and Services as agreed in an Order Form.

09 / Restrictions

You are responsible for the content you provide to us through the Services. When using the Site and Services, you must comply with these Terms and applicable laws. You may not store, copy, modify, resell, use automated tools, rent, sublicense, use for competing purposes, or engage in other prohibited activities. We reserve the right to terminate your use of the Site or Services for violating these restrictions.

10 / Ownership

We and our affiliates retain all right, title, and interest in the Site, Services, and Site Content. You may not use any trademarks, logos, or service marks without our prior written consent or that of the third parties that own the relevant intellectual property. You retain ownership of your user content, and we may use it to provide the Services.
“Intellectual Property Rights” means all rights, priorities, and privileges related to intellectual property, including, but not limited to, copyrights, patents, trademarks, technology, know-how, and processes, under United Kingdom, multinational, or foreign laws, or otherwise, and the right to receive proceeds and damages therefrom.
We do not claim ownership rights to your user content. However, we have the right to access, use, and process your user content to provide the Services and the functionality of the Services to you during the term of these Terms. You represent and warrant that you own all right, title, and interest in and to all user content, or have obtained all legally required consents from any third party in and to all user content you provide to us via the Site or Services, so that your use of user content in connection with the Site or Services does not violate any Intellectual Property Rights or other rights of any third party. You assume all risk associated with the user content you provide and its transmission, and you are solely responsible for the accuracy, quality, legality, and appropriateness of your user content.
To the extent that user content includes personal data subject to applicable data protection laws, including the EU General Data Protection Regulation, the terms of our Data Processing Policy (“DPP”) shall govern the processing of such data. The Parties agree that we may amend the DPP from time to time to comply with applicable data protection laws. The latest posted version of the DPP shall govern the processing of personal data subject to applicable data protection laws.
Notwithstanding the foregoing, you acknowledge and agree that we may anonymize and aggregate user content in a manner that it can no longer reasonably identify individuals (“Anonymized Data”). You grant us an unlimited, perpetual, and irrevocable license to use Anonymized Data to improve the Services, analyze trends across our clients, and for any other purpose.

11 / Confidentiality

From time to time, either Party may disclose confidential information to the other. Confidential information does not include publicly available information or independently developed information. The Parties must not disclose confidential information except to employees with a need to know. Obligations of non-disclosure expire five years from the date of disclosure, except for trade secrets, in which case the obligations of non-disclosure will survive the termination or expiration of these Terms for as long as the confidential information remains protected as a trade secret under applicable law.

12 / Termination of Access

We may restrict or terminate your access to the Services at our sole discretion without notice. Termination does not waive any rights or obligations under these Terms, nor any right to legal or equitable relief.